THE PEPE’S APP

Once your order has been accepted you will be sent your Spin to Win link*, good luck! *I'm in store orders are not eligible for Spin to Win

Yes, you can place your order on the Pepe's App and state you are in-store to collect. This process will save you time.

Your payment may appear in your pending transactions but will be automatically cancelled within 5 working days. Queries relating to a direct store order contact the store direct https://www.pepes.co.uk/our-stores. If your order was placed using a third party delivery app, contact the supplier direct.

For help or assistance with your order, please contact the store directly, as they will be able to help you: https://www.pepes.co.uk/our-stores Each store is independently owned and responsible for their orders.

You can contact the store direct provided you have not been sent confirmation of your order via email. Contact https://www.pepes.co.uk/our-stores

We are sorry if you experienced any issue with your order. If you have any issues, you must contact the store directly, providing as much information about your issue and where appropriate a picture showing what was wrong with your order, see www.pepes.co.uk/our-stores. The store will then investigate your issue and let you know what they can do to rectify it.

Unfortunately, if your order has already been prepared by the store, they will not be able to do anything. Please ensure you check carefully before placing any order to ensure everything is correct.

We are sorry your order wasn't as expected. Please contact the store direct, who will be able to help you: https://www.pepes.co.uk/our-stores If your enquiry or feedback is about an order from Just Eat, Deliveroo or Uber Eats, then the store will not be able to help you and you must contact their Customer Service teams who will be best placed to help you.

Some of the Pepe's stores do not offer a delivery service from the store, which is why your local store has not featured. You can collect from this store but they do not offer home delivery. If you require home delivery please go onto Uber Eats, Just Eat or Deliveroo as they may offer delivery from your local store.

Pepe's charge a small fee for the administration in processing your order. The fee is not applicable for order's which feature 'I'm in store'.

We are sorry your full order wasn't available. Please contact the store directly, who will be able to help you: www.pepes.co.uk/our-stores. If your enquiry or feedback is about an order from Just Eat, Deliveroo or Uber Eats, or any of our third-party ordering apps, then the store will not be able to help you and you must contact the Customer Service department of the App you placed your order with who will be best placed to help you with any questions relating to third party deliveries.

We are sorry if you experienced any issues with your order. If you ordered from Just Eat, Deliveroo or Uber Eats, or any of our third-party ordering apps, then the store will not be able to help you and you must contact the Customer Service department of the App you placed your order with their Customer Service teams who will be best placed to help you with any questions relating to third party deliveries. If you ordered through the Pepe's App then please speak to the store directly, providing as much information about your issue and where appropriate a picture showing what was wrong with your order, see www.pepes.co.uk/our-stores. The store will then investigate your issue and let you know what they can do to rectify it.

A pending payment is not a payment that Pepe's has taken from your bank account. Pending means it is sitting with your bank. Depending on the bank will depend on how long this amount is reversed back into your bank account.