Customer Service Enquiry Form

Please note that all stores are independently owned and operated franchises and therefore your complaint will be forwarded to the franchisee to respond.

Please note that complaints must be submitted within 48 hours of placing the order, any complaints received after this period will not be investigated.

Please make sure to fill out the form in full, accurately, and correctly. All fields marked with an asterisk are mandatory and need to be filled out. Please note that if you do not have this information then you will be unable to submit a Customer Enquiry form.

Please note that an AI software checker is used to check that all images uploaded to the Customer Enquiries form are genuine and that the words used on the form are your own and not AI assisted. Please note that if anything appears to have been edited/generated/assisted by AI software, your enquiry form will be rejected, and this will be treated as fraud to which we reserve the right to inform the police.

Please note that all stores are independently owned and operated franchises and therefore your complaint will be forwarded to the franchisee to respond.

Please note that complaints must be submitted within 48 hours of placing the order, any complaints received after this period will not be investigated.

As you have selected Food Safety, you need to fill out the whole form accurately and in as much detail as possible. All fields marked with an asterisk are mandatory and need to be filled out. We require all the information that is shown on the next page so that the franchisee who owns the store can complete their investigations as without this, they will be unable to review your enquiry.

To investigate reports relating to any food poisoning complaints, the franchisee will require written proof of the person having been seen by a medical professional and you will need to provide this before the franchisee can initiate any investigation.

If any blank fields are submitted on your form, then your enquiry will be rejected. If you do not complete each question in full, your enquiry will be rejected.

Please note that an AI software checker is used to check that all images uploaded to the Customer Enquiries form are genuine and that the words used on the form are your own and not AI assisted. Please note that if anything appears to have been edited/generated/assisted by AI software, your enquiry form will be rejected, and this will be treated as fraud to which we reserve the right to inform the police.